Privacy Policy (Australia)

This Privacy Policy describes how Evercrest Pty Ltd ("Evercrest", "we", "our", or "us") manages personal information in connection with logistics, freight forwarding, warehousing, distribution, courier services, and related activities across Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document explains what we collect, why we collect it, how we use and disclose it, and the choices available to individuals.

Information we collect. We may collect contact details (such as name, role, company, email, phone), shipment and consignment data (including order numbers, tracking identifiers, contents descriptions supplied by the customer, handling instructions), billing and payment details, and communications with our teams. If a visit to a facility is arranged, we may record sign-in information, CCTV footage for security, and vehicle registration details. When our websites or portals are used, we may collect technical data such as IP address, device type, browser, pages visited, and timestamps. Where required for cross-border logistics, we may receive documentation that includes consignee or consignor information provided by our customers or their representatives.

How we use information. We use personal information to provide and coordinate logistics services, verify identity where appropriate, communicate about shipments and operations, issue invoices, manage accounts, and meet compliance obligations. We also use information to improve our services, maintain security, and run analytics that help us understand service performance and plan capacity. Marketing communications may be sent in a measured manner where permitted by law, with straightforward options to opt out.

Disclosure. We may disclose personal information to carriers, depots, ground handlers, customs brokers, payment processors, IT and cloud providers, and other service partners engaged to support logistics activities. Disclosures occur only for the purposes described in this Policy or as otherwise permitted or required by law. When services involve international movements, information may be transferred to jurisdictions outside Australia, subject to appropriate safeguards and instructions aligned with our contractual commitments.

Security and retention. We apply technical and organisational measures designed to protect personal information against unauthorised access, alteration, or misuse. These measures include access controls, encryption in transit where appropriate, facility protections, and staff training. Retention periods are chosen to meet legal requirements and operational needs. When information is *** longer required, we take reasonable steps to de-identify or delete it, subject to applicable record-keeping obligations.

Your choices and rights. Individuals may request access to personal information we hold about them, request corrections if details are inaccurate or incomplete, and lodge concerns about how we handle personal information. We will respond to requests within a reasonable timeframe. Identification may be requested to help protect privacy. Where we rely on consent, that consent can be withdrawn using the methods provided in a communication or by contacting us directly.

Cookies and similar technologies. Our websites may use cookies and similar technologies to support core functionality, remember preferences, and perform analytics that help us understand engagement. You can adjust browser settings to manage cookies. Essential cookies may be important for site features to operate as intended.

Third parties and links. Our websites may reference partner services or tools used in logistics workflows. Those services have their own privacy practices. We encourage readers to review the relevant notices when using third-party sites or tools connected with logistics operations.

Children. Our services are intended for business use within supply chains. We do not knowingly collect personal information from individuals under the age of 18 in the context of consumer services.

Updates to this Policy. We may update this Policy to reflect operational or legal changes. The "Effective date" above indicates when it was last revised. Updated versions will be published on this page.

Contacting us. For questions or requests regarding this Policy or how we handle personal information, please contact Evercrest Pty Ltd at Evercrest@outlook.com or call + (61) 42 873-91-05. Our postal address is Unit 5, 27 Ocean Street, Bondi NSW 2026, Australia.