Legal & Compliance — Evercrest Pty Ltd
This page outlines our legal terms, regulatory compliance in Australia, privacy practices under the Privacy Act 1988, and how to submit data access or complaints.
Terms of Service (Summary)
By engaging Evercrest for logistics, warehousing, freight forwarding or courier services you accept our standard trading terms. Full terms govern scope, liability limits, delivery obligations, insurance options and claims procedures.
- Service contracts are governed by applicable Australian law.
- Liability limited except in cases where law provides otherwise.
- Customs, quarantine and biosecurity compliance is the customer's responsibility.
Privacy & Data Practices (Australia)
Evercrest adheres to the Privacy Act 1988 including Australian Privacy Principles (APPs). We collect personal information necessary to provide logistics services, customs declarations, and operational notifications.
Key points:
- Purposes: shipment handling, customs clearance, billing, and incident management.
- Disclosure: third-party carriers, customs authorities, inspection agencies and contracted service providers.
- Retention: retained only as required for legal, regulatory and commercial purposes; retention periods depend on service type and statutory obligations.
For full details, see our Privacy Policy.
Regulatory & Operational Compliance
Evercrest maintains procedures to comply with Australian regulatory frameworks relevant to logistics, including customs (Customs Act), biosecurity and quarantine (Department of Agriculture), and the Spam Act for communications.
- Customs declarations: accurate commodity descriptions and HS codes required from customers.
- Biosecurity: customers must declare restricted goods; inspections and holds may occur.
- Reporting & cooperation: we cooperate with regulatory audits and lawful requests.
Complaints, Disputes & Escalation
If you have a complaint about our services, please provide details and supporting documents. We aim to acknowledge complaints within 5 business days and resolve matters as soon as possible.
- Contact operations@evercrest.com or call +61 42 873 91 05 to notify us.
- Formal written complaints will be reviewed by our compliance team.
- If unresolved, parties may consider mediation or industry dispute resolution mechanisms in Australia.
Data Access & Correction — Submit a Request
Use this form to request access to, correction of, or deletion of your personal information held by Evercrest. We will verify identity where required and respond in accordance with the Privacy Act 1988.
Legal Topics — Quick Reference
Resources & Notices
Downloads and public notices relevant to our legal obligations and customer guidance.